More and more businesses are outsourcing their IT support. There are many advantages of outsourcing your IT.
The Infrastructure is Already in Place
If you are outsourcing to a company who already handles the business IT support of other companies then the infrastructure to handle your IT is already in place. This means the work required and the general running costs of the infrastructure is spread across all their clients. If handling your own IT you would have to set this up yourself and pay for it all yourself. Depending on the IT requirements it can be complex and expensive to set up infrastructure for IT. Outsourcing saves on both initial set up costs and ongoing costs.
You Won’t Have to Employee Extra Staff
If you handle your own IT you will have to employ people for the purpose or have your existing staff carry out the necessary tasks. This means having to pay out more money or it results in less productivity, with existing staff having a heavier workload. You may not always require someone to work in your IT department at 100% capacity but still need to employ them full time. If outsourcing you are likely to only need to pay for someone for the specific time you need them.
Better Productivity
There is nothing more frustrating than to be spending your time trying to sort out IT issues and not being able to get on with the main part of your job. This can mean lost productivity and income. With outsourcing your IT support this is not a problem. The support company does their job, you do yours.
Cost Savings
There are various reasons why outsourcing can save you money. As mentioned above you won’t have to invest in the necessary infrastructure or employ extra staff. Of course, you have to pay the outsourcing company but the average company will still save by opting for business IT support. If you are wasting money on doing your own IT you may have to charge your customers more, which could lead to a loss of business.
When You Need Extra IT Support
If you need more IT support than normal you will have to pay extra, but the cost may be minimal in comparison with handling your own IT. You might need to hire freelance staff for particularly busy periods, which is more expensive than permanent staff. With outsourcing, extra support may only be charged at an hourly rate at the same price as you are already paying. So, you will only pay the same rate, but for a little more time than usual.
Being Handled by Experts
If outsourcing to a specialist business IT support company, you can be confident it is in safe hands. This gives you piece of mind and they are likely to be more productive than your own staff who are not so well trained in the required areas. There are therefore less likely to be IT related problems.
There are many reasons to opt for business IT support. It is likely to increase the productivity of your staff, increase the productivity of your IT, and save you money.
Andrew Marshall (c)
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